Turn customer data into retention strategies that work.
Achado gives you the signals that matter.
Reactive Churn Management
You only find out customers are unhappy when they cancel or complain
Scattered Customer Data
Health signals are spread across multiple tools with no unified view
Manual Intervention Workflows
Too much time spent on repetitive outreach that could be automated
Predict churn before it happens
Get real-time health scores and alerts when customers show signs of disengagement. Intervene early with data-driven strategies.
Understand why customers leave
Discover which missing features are causing churn. Prioritize product improvements that retain your best customers.
Capture sentiment at key moments
Send targeted surveys after support interactions, QBRs, or milestone completions. Understand satisfaction before renewal conversations.
Drive adoption of new features
Guide customers to features that solve their problems. Reduce support tickets by proactively showing what's new.
Provide instant self-service support
Give customers quick access to help docs, chat, and resources without leaving your app. Reduce support load while improving satisfaction.
“Before Achado, we were always playing catch-up with churning customers. Now we see risk signals weeks in advance and can actually do something about it. Our retention rate improved significantly.”
Sarah K.
VP of Customer Success
Ready to reduce churn and boost retention?
Join CS teams using Achado to proactively manage customer health and drive success.